SALES SUPPORT REPRESENTATIVE
The Sales Support Representative (SSR) is the main point of contact for all Outside Sales Reps, dealer personnel, designers, architects, and end users. The SSR responds timely and accurately to all rep and customer requests. The SSR tracks each order from its conception through order entry, acknowledgement, production, and shipping.
ESSENTIAL JOB RESPONSIBILITIES
• Support Outside Sales Representatives
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Greet customers and create strong customer rapport
• Focus on customer relations and relationship management
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between UK offices and US offices
• Properly assist in product specification and up-sell when possible
• Provide back-up to team as required
• Ensures that appropriate actions are taken to resolve customers problems and concerns
SKILLS & ABILITIES
• Data entry / order processing experience
• Strong computer / Outlook skills
• Excellent communication skills including active listening
• Excellent organizational skills and the ability to prioritize tasks
EDUCATION & EXPERIENCE
• HS Diploma or GED – secondary coursework in business or related field preferred
• 3-5 years’ experience in customer service
• Furniture experience a plus