SALES SUPPORT REPRESENTATIVE
The Sales Support Representative (SSR) is the main point of contact for all Outside Sales Reps, dealer personnel, designers, architects, and end users. The SSR responds in a timely and accurate manner to all rep and customer requests. The SSR tracks each order from its conception through order entry, acknowledgement, production, and shipping.
ESSENTIAL JOB RESPONSIBILITIES
• Support Outside Sales Representatives
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications regarding order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Greet customers and create strong customer rapport
• Focus on customer relations and relationship management
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between UK offices and US offices
• Properly assist in product specification and up-sell when possible
• Provide back-up to team as required
• Ensures that appropriate actions are taken to resolve customers problems and concerns
SKILLS & ABILITIES
• Data entry / order processing experience
• Strong computer / Outlook skills
• Excellent communication skills including active listening
• Excellent organizational skills and the ability to prioritize tasks
EDUCATION & EXPERIENCE
• HS Diploma or GED – secondary coursework in business or related field preferred
• 3-5 years’ experience in customer service
• Furniture experience a plus