The Role:

• Providing the link between, external sales team, customers, suppliers, and internal departments.
• Dealing with enquires and issues over the phone, face-to-face, email and MS teams.
• Establishing and maintaining a strong professional relationships with external sales teams and customers.
• Providing product information and support.
• Completing all relevant paperwork and administration, main accurate customer records.
• Collaborate with internal departments to ensure customer satisfaction.
• Other ad hoc duties as required.

The Person:

• Previous Customer Service experience within a fast-paced office environment.
• Experience of order processing with high levels of accuracy and concentration.
• Excellent telephone manner, polite, friendly and informative.
• A professional approach needed to deal with complicated situations but to remain calm under pressure.
• Able to react quickly to all customer enquiries and offer solutions.
• Excellent verbal and written communication skills.
• Computer literate with strong IT skills using MS packages.

Benefits Include:

• Contributory Pension Scheme
• 24 days’ holiday (plus Bank Holidays)
• Ongoing Personal Development
• MediCash Healthcare Plan
• Bright Ideas Scheme
• Cycle to Work Scheme
• Employee of Quarter / Year Award
• Free Life Assurance
• Family Fun Day
• Social Events
• Free Parking

If you’re interested in finding out more about the role and The Senator Group, please apply now.

"The Senator Group is committed to supporting inclusion and diversity and we encourage applications from different abilities, sexual orientation, ethnicity, faith, disability, gender and all other underrepresented job seekers”

If you need help with applying for this vacancy, please email recruitment@thesenatorgroup.com