We are currently looking to recruit an Aftersales Specialist to support the delivery of a high-performing, aftersales service. This role is focused on managing returns, warranties, and product support, ensuring a responsive, informed, and commercially effective service that enhances customer satisfaction and upholds business performance.
Key Responsibilities:
• Act as the primary contact for aftersales enquiries, managing returns, warranty claims, and product support queries across multiple channels.
• Triage customer issues efficiently, identifying root causes and ensuring timely resolution in line with service level agreements.
• Manage returns process, including validation, cost assessment, and coordination of collections, repairs, or replacements.
• Process and coordinate warranty claims, ensuring compliance with product, customer, and contractual agreements.
• Provide first-line technical support, using guides and diagnostic tools to resolve product issues without unnecessary site visits.
• Liaise with internal teams to coordinate solutions and escalate technical concerns where required.
• Maintain accurate records across ERP/CRM systems, ensuring all customer interactions and case updates are logged and traceable.
• Support reporting on aftersales performance, including returns, warranty trends, costs, and customer satisfaction metrics.
Knowledge, Skills and Experience:
• Strong communication skills with the ability to manage customer expectations professionally and effectively.
• Excellent organisational and case management skills, with the ability to prioritise and manage multiple issues.
• A proactive, problem-solving mindset with a focus on delivering commercially sound solutions.
• Strong attention to detail and accuracy in data entry and record keeping.
• Experience using Microsoft packages.
• Ability to work collaboratively across departments and with external stakeholders.
• Comfortable working in a fast-paced environment.
Benefits Include;
• Contributory Pension Scheme
• 24 days’ holiday (plus Bank Holidays)
• MediCash Healthcare Plan
• Subsidised Canteen
• Cycle to Work Scheme
• Bright Ideas Scheme
• Employee of Quarter / Year Award
• Free Life Assurance
• Family Fun Day
• Social Events
If you’re interested in finding out more about the role and the Senator Group, please apply now.
"The Senator Group is committed to supporting inclusion and diversity and we encourage applications from different abilities, sexual orientation, ethnicity, faith, disability, gender and all other underrepresented job seekers”
If you need help with applying for this vacancy, please email recruitment@thesenatorgroup.com