WE SEE OPPORTUNITY WHERE OTHERS SEE RISK.
For our customers, our inclination to try new things means we provide a constant stream of innovation - in product design, workspace paling, service, sustainability and more. We're far from gung-ho about it, but the willingness to risk is part of our make-up, its why we've come so far.
WE INSIST ON CONTROL.
From day one we've maintained control of as much of our operations as possible. That's because put simply, the less we rely on third parties, the better we are able to keep our promises to you on things like quality, lead times and responsiveness.
WE'RE PROUD OF WHERE WE'RE FROM.
The North of England was built on the industrial revolution, and we're proud to be manufacturing here. The tech and the methods are thoroughly 21st century, but our spirit harks back to the 'anything's possible' attitude of the North's early engineers and entrepreneurs.
INNOVATION IS KEY TO ALL WE DO.
We're designers, we're makers, we're organisers, we're team players. And we love how it all comes together to make great products in the best ways - efficiently and sustainably.
ABOVE ALL, WE TRUST OUR INSTINCTS.
Sometimes it's good to put process aside, and make decisions based on your best instincts. Going with a gut feeling can lead to unorthodox thinking, and that's where innovation comes from.
ONE SEAMLESS CUSTOMER-CENTRIC EXPERIENCE
How about this for innovation: no answer phone or voicemail, you speak to a person, always a voice and a person with a smile. In a digital world it is better to have the reassurance of speaking with a trained professional about your furniture. We don’t seek to overcomplicate, and offer an easy to deal with service that retains the one-to-one personal touch as we advise, order, check and arrange the 1200 orders that are placed each week. While we never know whether an order will be a single chair or a whole building, every order receives the same personable service, and is treated with equal importance.